Privacy Policy

SortMyLiving ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect the personal data you provide when using our Student Visa Application Assistance Service at www.sortmyliving.com.

We collect the following categories of personal information to deliver our visa assistance service:

a) Personal Identification Data

• Full name, date of birth, gender, nationality
• Passport number, issue and expiry date
• Photograph (as required for visa application)

b) Contact Information

• Email address, mobile number, residential address

c) Academic & Application Data

• Educational qualifications and transcripts
• University or institution admission letters
• Financial documents — bank statements, sponsorship letters
• Statement of purpose and supporting documents

d) Payment Information

• Transaction ID, payment method type, and billing details

e) Technical & Usage Data

• IP address, browser type, device information
• Pages visited, time spent, and interaction data on our website
• Cookies and similar tracking technologies

We use your personal data strictly for the following purposes:

• Processing and facilitating your Student Visa application
• Verifying your identity and eligibility for our services
• Communicating application status, updates, and required actions
• Processing payments and issuing receipts
• Complying with legal and regulatory obligations
• Improving our services, website functionality, and user experience
• Sending service-related notifications (non-marketing)

We process your personal data on the following legal grounds:

• Contractual necessity — to fulfil our service agreement with you
• Legal obligation — to comply with applicable Indian laws and regulations
• Legitimate interest — to improve and secure our services
• Consent — where you have explicitly provided consent for specific processing activities

We may share your data only in the following limited circumstances:

• Embassy / Consulate — application documents are submitted to the relevant visa authority as part of our service
• Service Providers — trusted third parties who assist our operations (payment processors, courier services, cloud storage) under strict confidentiality agreements
• Legal Requirements — when required by law, court order, or regulatory authority
• Business Transfers — in the event of a merger, acquisition, or asset sale, data may be transferred with prior notice to users

All third-party service providers are required to handle your data in compliance with applicable data protection laws.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy:

Upon expiry of the retention period, your data will be securely deleted or anonymised.

We implement industry-standard technical and organisational security measures to protect your personal data:

• SSL/TLS encryption for all data transmitted via our website
• Secure cloud storage with access controls and audit logs
• Regular security assessments and vulnerability testing
• Restricted staff access on a need-to-know basis
• PCI-DSS compliant payment processing

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site usage.

You may manage or disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

Under applicable Indian data protection law, you have the following rights regarding your personal data:

Our services are primarily intended for adults. Where an application involves a minor, consent must be provided by a parent or legal guardian, who assumes responsibility for the accuracy of the minor's information and compliance with this Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated Policy will be posted on our website with a revised effective date. We encourage you to review this Policy periodically to stay informed about how we protect your information.

For any privacy-related questions, concerns, or data requests, please reach out to us: